Refund policy

Refund & Return Policy

Last Updated: December 2025

At HJR Fishing, we work hard to make sure every customer is satisfied with their order. Because our products vary in type and durability, different items have different return rules. Please read carefully before requesting a return.

Soft Plastics & Terminal Tackle

Soft plastics and terminal tackle cannot be returned once purchased.

However, we stand behind our quality.
If you receive a faulty, defective, or unusable pack of soft plastics, you are covered by our:

30-Day Quality Guarantee

If your soft plastics arrive:

  • faulty,

  • damaged,

  • defective, or

  • unusable,

you are eligible for:

  • a full refund, and

  • a replacement shipment of good soft plastics.

To start a quality guarantee claim, contact us within 30 days of delivery.

Clothing

Clothing items may be returned only if the wrong size was ordered.

Return requirements:

  • The item must be unworn and unwashed.

  • It must be shipped back to us before a refund is issued.

Once the item is received and inspected, your refund will be issued to your original payment method.

Rods & Reels

Rods and reels may be returned only if they arrive damaged or broken.

Return requirements:

  • If the damage occurred during shipping, the item must be shipped back to us.

  • Refunds are issued after the product is received and inspected.

Once confirmed, you will receive a full refund.

How to Start a Return or Claim

To request a refund, replacement, or size exchange, please:

  • include your name,

  • order number,

  • description of the issue,

  • and photos if the product is damaged or defective.

Fill out the form in the Contact tab on our home page to begin your claim.